While Mick Featherman lowers the tone of global white-collar crime, business continues.

Advertising has embraced the internet with the zeal of a pauper cashing in first prize in a state lottery. The amount of money and exposure is unprecedented, and the resultant involvement of anything on two, four or six legs predictable. Al and Bill had been trying to avoid the added weight of net advertising and the need to look knowledgeable about the subject. This had turned out to be impossible.
One of their prospective clients had picked up a global contract for his new decoder. This was an elegant little piece of hardware about the size of a dice which was designed to reconfigure any software to any operating system. He had a lot of contacts in the industry, which he’d made during the development phase, and they wanted it at any price. The thing was so useful that it was truly indispensable. Manufacturers, universities, IT colleges, government researchers, just about everyone he’d ever spoken to about it, and they’d all been talking to everyone they knew about it. He’d started with a ready made market. The orders had hit the multi-million dollar range in the first week, and patent value had hit some astronomical figure literally overnight. He was both overloaded and looking to expand. The guy himself, a young and taciturn man called Simon, had just explained to them that the net was an unavoidable venue for his advertising.
Normally, inventors will license out their product to big players for manufacture, but the decoder was so easy and cheap to make that he’d made several hundred thousand in his own little workshop. That had paid off very well, and as an added bonus, he’d had to invent a new plug in. The decoder could be either attached or built in to any computer and just become another gadget, or it could be taken to a source to upload software, reconfigure and transfer it to any other system. It was so useful that when attached it could even make older computers able to handle new operating systems that they were never designed to run.
Nothing else on the market could do that. One of the more interesting side effects was that it made existing software run better, by eliminating vague codes and substituting a code which it tested on the system and installed if it worked to specifications and ran programs more efficiently than the old version. It worked at any processor speed, even the raging 1000Ghz, which operates far beyond any normal system. The offshoot of this design quirk was that a lot of major league software developers bought large numbers of decoders for quality control and gave them to their code writers to help them make sure their code ran properly.
So Simon was sitting on the equivalent of a monopoly. He was being hailed by the industry as a saint, for freeing it of the neurotic idiosyncrasies of code languages and syntax peculiarities. Even the big name, brand-specific-everything manufacturers had welcomed the decoder when sales of most of their own products tripled. Apparently their sales resistance had been because word of mouth and too many irritating experiences had annoyed customers. Not everything is covered by warranty, and out of warranty everything can be expensive if it tries. A situation where everything could run on anything had made users a lot happier about buying new software and new computers.
Network managers no longer had to spend laborious years with the problem children of code writers with too many pizzas and too many deadlines. A new version of the decoder could de-crash not only computers but servers. You just plugged it in and turned on the power. A report was compiled while it de-crashed, and you could see what went wrong, because it could read and rewrite the entire mess, and make sure it didn’t happen again. It used an idea called Continuum Associated Programming, which ran simulations of code and identified running and application bugs before they happened. A useful test, too, because it ran programs in the operating environment in which they were intended to function, and removed conflicts. It was a big step up for software, and a great relief to the antidepressant industry’s supply problems.
One of the entirely unexpected features of the decoder was that it cleaned out viruses, worms, encryptions, Trojans, spy ware and other vermin. It read them as superfluous code, even in graphics, and eliminated them. Simon said that it was probably in the nature of the decoder that it couldn’t be fooled by crud that simply wasn’t in context with the working code.
The new product was a development of that ability, an active anti bug and net security version, which was installed within the decoder. It was the world’s first artificial cynic. It ran concurrent with all functions on the computer. If it found a cracker trying to enter, it could recognize it as a cracker, and would simply refuse entry. If instructed, it would allow the cracker to spend years trying to enter, and just compile a report to verify the attempted entry.
If a virus entered, the first thing it met was the decoder. It had its reproductive code disabled, was analyzed, quarantined, and reported to the Internet Service Provider and to the user. Spy ware and Trojans were similarly treated, but in these cases the spy ware could be traced, even allowing for anonymizers, because the decoder could easily follow it to any destination, and continue tracking even if the information was originally downloaded onto a remote unit with an innocent party as the owner. It just waited until the spy accessed the information and followed. This also produced some rather large but interesting reports to the afflicted operators and police. Later it also destroyed some internet child porn rings. A useful gadget.
So useful Simon had to market online, where his customers were. He naturally wasn’t worried about anyone trying to trash his web site, but he was concerned that his knowledge of marketing was so poor, and his knowledge of advertising law primitive. When marketing in hundreds of different legal jurisdictions it’s advisable to have some idea what you’re doing.
Al was able to point Simon to a lawyer friend in the US, a lady called Carol, whose hard earned expertise in net law was highly respected by her peers. Judges asked her what the issues were. The broader issue of global marketing per se was pretty straightforward: Don’t give promises you can’t keep, and make sure that your customers’ rights aren’t being violated. “They get what they ordered and it works and does the job you said it does”, about summed that up. The other great business maxim is “Don’t louse up the orders”. Fortunately Simon was the sort that knows that customer complaints do mean something, even when the customer doesn’t quite understand the ramifications of the complaint. The raw business end was under control.
Doing business on the net, however, also involves secure payments, time frames, shipping, handling, things getting lost, mis-ordering, billing, and so forth. If you get into that, you have to be able to deal with it, and Al was concerned that given the volumes he was already handling, Simon was going to get a greatly amplified version, with all the above possibilities. One of the reasons Simon had come to see them was that the agency now had a reputation for doing a lot more than just taking your money and producing a few bits of advertising material. The advice was as valuable as the work, in some cases.
Al now proceeded to prove this. He’d seen plenty of big name products get very bad reps as a result of lousy customer service. The kind of business Simon was doing didn’t need any horror stories. The computer industry is unforgiving to things that create problems, with good reason. Marketing anything on the net, the biggest gossip system of all time, can be like a license to run down a product. Simon needed to have a foolproof, reliable marketing system in place before he started.
“We can’t move until you’ve got the shipping and ordering organized, so we can do the spiel and the reputation-building. What you need is a very simple, straightforward, no ifs and buts, sales routine. You’re getting into a very different league here. I don’t want to put you off, but the best product and the best advertising in the world won’t help you if you wind up with a lot of ugly delivery or service problems, even if they aren’t your fault, or even related to your product. In any market, if you develop a high profile and things go wrong, your advertising can count against you, reminding people of anything negative they’ve ever heard. That sort of thing can be fixed, but it should never happen. You have to be utterly sure of your ability to deliver on any product or service you commit yourself to supplying. My suggestion at this point is that you check out your delivery capacity and stay away from any time frame which pressures your production and shipping. Most of the big mail order houses and internet majors have that as a priority part of their operations. Then you can market with some peace of mind.”
“Hm… I was just going to sell to orders only….”
“Keep it that simple. Everything straightforward. Never mind the legalistic crap; they order, they get what they paid for, no exceptions. The customer is usually only occasionally right, but it’s their money. They pay, therefore they have rights. Just keep that in mind and everything else will work out.”
